This is an English translation for your convenience. If there is any difference, the Spanish version applies.
Last updated: 28/09/2026 · Version 2
At Roar Beauty we look after your data with the same care we give your nails. Here we explain, with no small print, what data we process, what we use it for and how you can decide what happens to it.
1. Who is responsible for your data
FANKTASTIK, SLU (referred to here as “Roar Beauty”) · NRT L-719335-K
Antic Carrer Major 13, AD500 Andorra la Vella, Principat d'Andorra
Email for anything to do with privacy: info@roarbeauty.co · Phone: (+376) 619 646
We process your data in accordance with the Llei 29/2021, del 28 d'octubre, qualificada de protecció de dades personals (LQPD) [Andorra's Qualified Law 29/2021 of 28 October on the protection of personal data] and its implementing regulation.
2. What data we process and where it comes from
2.1 When you book online. Your first name and surname, mobile number, email address, language (Spanish or Catalan), the services, extras and packs you choose, the professional, the date and time, any comments you leave for us and, if the service asks for them (for example, GELevate™), the reference photos you upload. We also keep a record of which consent boxes you ticked, when, and which version of this text was in force at the time.
2.2 When you come to the salon. Your client record: history of appointments and services, the professional who looked after you, amounts and payment method, packs and remaining sessions, membership, loyalty visits, notes for the team (for example, any allergies you tell us about) and, if it happens, late cancellations or no-shows.
2.3 When we are in touch with you. A record of the messages we send you (confirmations, reminders, access codes) and their delivery status. If you message us on WhatsApp or reply to a reminder, we process that message in order to respond to you.
2.4 Health data and images, only when needed. Some treatments (for example, light-based hair removal, tattoo removal or radiofrequency) may require a contraindications questionnaire and your signed consent. This is health data: we only process it with your explicit, separate consent, only the team members who look after you can see it, and you can ask for it to be deleted. The same applies to before-and-after photos: they are never taken or published without your express permission.
2.5 When you browse our websites. If you accept it in the cookie notice, usage data from the website and the booking process (pages viewed, steps completed, device) through Google Analytics and Meta. Even if you reject cookies, we always note alongside your booking which campaign or link brought you to us (for example, “Instagram, laser ad”): this is statistical information that does not identify you to third parties. Advertising or analytics identifiers are only stored and shared if you have accepted them. More details in our cookie policy.
We do not ask for any payment details when you book online: at the moment, you pay at the salon.
3. What we use it for and on what basis
| Purpose | Legal basis |
|---|---|
| Managing your booking and providing the service: scheduling, booking request, confirmation, changes and cancellations | Performance of the service you ask us for |
| Sending you your appointment confirmation and reminders by WhatsApp (or by email if WhatsApp fails) and the codes to access your booking | Performance of the service; you accept this when you book |
| Keeping your client record, your packs, your membership and your loyalty benefits | Performance of the service |
| Invoicing, accounting and tax obligations | Legal obligation |
| Contraindications questionnaires, treatment consent forms and before-and-after photos | Your explicit consent |
| Sending you news and offers by WhatsApp or email | Your consent (optional tick box). You can withdraw it whenever you like |
| Asking for your feedback after a visit (no more than one email every 90 days) | Legitimate interest in improving our service; you can object at any time |
| Knowing which campaigns bring us bookings (statistics without identifiers) | Legitimate interest |
| Web analytics and advertising measurement with Google and Meta | Your consent via the cookie notice |
| Security, abuse prevention and a log of the team's actions | Legitimate interest |
We do not make automated decisions that affect you, nor do we build profiles beyond what is described here.
4. Who we share it with
We do not sell your data. It can only be accessed by providers that supply us with a service, under a contract and following our instructions:
| Provider | What for | Where |
|---|---|---|
| Netlify, Inc. | Hosting the booking app and the reference photos | USA |
| Neon (database) | The app's database | USA |
| Meta Platforms Ireland Ltd. | WhatsApp Business (confirmations, reminders, codes). With your cookie consent: pixel and Conversions API | EU / USA |
| Brevo | Sending emails (confirmations, codes, feedback after your visit) | France |
| Scaleway SAS | Encrypted backups of the database | France |
| Google (Google Ireland Ltd. / Google LLC) | Google Analytics, only with your consent | EU / USA |
| Squarespace Ireland Ltd. and Weglot SAS | Hosting and translation of the information website www.roarbeauty.co | EU / USA |
When a provider processes data outside Andorra or the European Union, it does so with the safeguards required by the LQPD (a country with an adequate level of protection, the EU-US Data Privacy Framework or standard contractual clauses). You can ask us for more information about these safeguards.
We will also disclose it to the authorities when the law requires us to.
5. How long we keep it
- Client record and history: for as long as you are a client and for 3 years after your last visit. After that, they are anonymised.
- Invoicing data: for the periods required by Andorran accounting and tax rules.
- Questionnaires and treatment consent forms: 3 years from your last treatment, or until you ask for them to be deleted, where the law allows this.
- Reference photos for your booking: for as long as your client record exists; they are deleted when the record is anonymised or when you ask us to delete them.
- Consent to news and offers: until you withdraw it.
- Campaign data for your booking: for as long as the booking exists; advertising or analytics identifiers are deleted if we anonymise your client record.
- Technical copies of data waiting to be sent to Meta: 7 days at most.
- Cookies: the periods set out in our cookie policy.
6. Your rights
At any time, you can ask for access to your data and ask us to correct or delete it. You can also object to a particular use of your data, restrict how we use it, receive it in a format you can take with you (portability) and withdraw any consent, without this affecting anything already done.
Email us at info@roarbeauty.co or tell the team at the salon. We will reply within one month at the latest; we may ask you to confirm your identity. To stop receiving offers, you can reply “BAJA” to the message, use the link in the email or write to us at the address above.
If you think we have not handled your request properly, you can make a complaint to the Agència Andorrana de Protecció de Dades [Andorran Data Protection Agency] (www.apda.ad).
7. Minors
Our online services are intended for people aged 16 and over. If you are younger, we need authorisation from your mother, father or legal guardian.
8. Security
Encrypted connection, team access with individual user accounts and role-based permissions, a record of who does what, backups and minimal data: we do not ask for anything we do not need.
9. Changes
If we change anything important, we will tell you here and, if it affects anything you have consented to, we will ask you again.